Migrating to a new HubSpot account often creates one major frustration for sales teams: years of email history and customer context remain trapped inside personal inboxes.
That usually means:
HubSpot is now addressing this challenge with a new feature called Historical Email Import.
Many companies today use HubSpot not only as a CRM and marketing automation platform, but also as a central platform for customer support. As support operations become more complex, standard assignment rules are often no longer enough.
To address this, HubSpot is introducing a new Help Desk routing option called “Use assignment workflow.”
This new functionality allows incoming tickets to be routed directly into a workflow that manages the assignment logic, making workflows the central place where routing decisions happen.
Ever replying to a sales email and realizing you need to switch back to the CRM just to understand what is happening with the deal?
That workflow interruption is extremely common for sales teams working heavily from their inbox.
HubSpot recently introduced a new update to its Gmail extension that helps reduce that friction considerably.
Sales reps can now access deal context directly inside Gmail through the HubSpot sidebar, without needing to navigate back to the CRM.
Still choosing email send times based on instinct, old benchmarks, or “what worked last quarter”?
When onboarding teams into HubSpot, one limitation came up surprisingly often: users could belong to multiple teams, but many routing and assignment mechanisms still relied mainly on the user’s primary team.
HubSpot is now addressing that limitation with a new private beta that allows users to become fully functional members of multiple teams.
Understanding what is really happening with a customer often requires piecing together information from multiple places:
For sales, marketing, and customer teams, that usually means manually reviewing timelines and trying to reconstruct the bigger picture.
HubSpot is now extending the capabilities of its Breeze Intelligence Data Agent to make that process significantly easier.