HubSpot has introduced the Help Desk Workspace within Service Hub, designed to centralize customer support tools and improve operational efficiency.
Key features:
✅ Unified workspace: No more juggling between Inbox and Tickets! Help Desk combines the best of both worlds for greater efficiency.
✅ Omnichannel support: Manage tickets via email, forms, phone and chat - all in one place.
✅ Prioritisation: With the list view and advanced filters, support team can easily prioritise and assign incoming requests.
✅ Increased productivity: Real-time updates and integrated AI features like suggested responses help the support team stay focused and productive.
Advanced features (for Service Hub Enterprise):
✅ Skills-based routing: Match customer inquiries to the best qualified agent for faster resolution.✅ Advanced SLAs: Set clear service level agreements to ensure consistent customer satisfaction.
📌 Is your team already using HubSpot Service Hub Pro or Enterprise? Let us show you how to move an inbox channel and chatflows to Help Desk and how Help Desk can take your customer support to the next level!
P.S. Non-seated users can still access and collaborate within Help Desk, but a Service Seat is required for premium features.
Do you have any questions?
Send an email to hubspot@actuado.com.
